• charuthasilks@gmail.com

Terms & Conditions

Terms & Conditions

Thank you for visiting Charutha sliks.com the authorized exclusive Online Shop for Chautha silks. Your visit to this website is subject to these Terms and Conditions:

1.If You use the Platform, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Platform.

2.Immediately notify Charutha of any unauthorized use / breach of your password or account andensure that you exit from your account at the end of each session.

3.These General Terms and Conditions of Sale apply to any products you purchase from our stores, and any orders from Yours Clothing that you place through our website. These terms and conditions apply regardless of how you access the website, including via any device by which we make our website available to you.

4.You must read these terms and conditions carefully. When placing an order through the website, you will be asked to confirm that you have read, understood and agree to the terms and conditions in their entirety. If you do not agree to these, you must not order any product(s) through the website.

5.The online shopping product is not available in the discount shop available online

6.White colour dress will not be retrieved if shopping online

7.All products include tax


Placing Orders You

1.To place an order you can either open an account with us, If opening an account with Your Clothing, you will be required to provide us with some compulsory personal information.

2.You confirm that all personal information provided to us by you is accurate, true to your knowledge, and kept up to date. You can, at any time, update or correct your details by logging in to your Account.

3.When you create an account we will ask you to create a password to allow you to access your account, and to maintain account security on this website. You are responsible for keeping your password and account information confidential.

4.We shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your personal information. Should you become aware of or suspect any unauthorised use of your account, please contact us.

5.If we are suspicious of any activity from your account that appears fraudulent, we can reserve the right to refuse you access to, and where necessary, delete your account.



1.During the checkout process, you will be asked to enter your payment details. All fields indicated as compulsory must be completed.

2.We do not store your payment information, however third party providers used by us may be using encrypted secure payment mechanisms that could store your data. Please see individual payment providers websites for further information on how they hold your personal information collected at payment.

3.We take full payment immediately for all products, unless you sign up to pay for your order using our third party credit provider. Card payments will be subject to authorisation from your card issuer, and credit facilities subject to a credit check.

4.Products ordered remain the property of Yours Clothing until they have been collected in store, or we have delivered them to the address specified by you.

5.If you have already received the products you ordered from us, but your payment was not received, you must either pay for the items, or return them to us in the same condition that you received them, in accordance with our reasonable return instructions and at your own expense. If you fail to do this within 7days from the date on which we notify you of cancellation of the order, we may arrange for collection of the products at your expense.

6.We reserve the right to charge you for any and all damage to any products that are the subject of an unpaid order.


Delivery and Collection

1.Timescales and charges for delivery vary depending on the products ordered, your delivery address and country, and the delivery services available.

2.Delivery will be to the address or store specified in your order. If no one is available at a residential or other address at the time of delivery, our courier will advise whether your order has been left in a specified safe place, or returned to depot/post office.

3.We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or contacting you directly via email or other means. You are bound by any changes to the Privacy Policy when you use the Website after such changes have been first posted.

4.When the products are delivered to the delivery address specified in your order, all risk including of loss or damage to the products shall pass to you.

5.We shall be under no liability for any failure to deliver products when specified if the delay or failure is wholly or partly caused by circumstances beyond our control.


Goodwill Policy

Our “goodwill” policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.

1.Our “goodwill” policy applies where no statutory right to a refund or exchange of a product under the Consumer Rights Act or otherwise applies. Items must be unused, in a re-saleable condition and returned in or with the original packaging to be eligible for a refund under our “goodwill” policy.


Return By Post

1.You can return your online order by post, at your cost unless in accordance with your statutory rights. Please see our Returns and Refunds Policy for more details.


Products or Services

1. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our return policy.

2. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor‟s display of any colour will be accurate.

3.We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

4.We reserve the right to limit the quantities of any products or services that we offer.

5.All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

6.Any offer for any product or service made on this site is void where prohibited.

7.Your submission of personal information through the store is governed by our Privacy Policy. For more details, please see our Privacy Policy.


Errors, Inaccuracies and Omissions

1.Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

2.We undertake no obligation to update, amend, clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website should be taken to indicate that all information in the service or on any related website has been modified or updated.


Changes to Terms of Service

1.You can review the most current version of the terms of service at any point time on this page.

2.We reserve the right, at our sole discretion, to update, change or replace any part of these terms of service by posting updates and changes in our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these terms of service constitutes acceptance of those changes.


Shipment & Return Policy

Shipment Policy

Shipment of purchased products is subject to availability and we follow first come first serve basis. But at the time of placing order, there is a possibility for non-availability of the product, in case the same was purchased by another person before you completing the transaction procedures.

Prioritization will be given to those customers who have chosen online payment mode as against cash on delivery, in case two customers completed the transaction at the same time. In both these cases we will inform the customer by mail and would provide the option of either waiting for the new stock or the money will be refunded back to the customer‟s account if the preferred mode of transaction was online. We will leave the option of making this choice to our customer.


Return Policy

Before you return a product from Charuthasilks.com, we request you to take a minute to understand how our products are made.

Returns :

1.You may initiate the returns procedure by filling up the Return Form

2.Products that are eligible for return can be returned within 5 days of receiving the merchandise. If 5 days have passed by since your purchase against delivery of the product, unfortunately, we won‟t be able to offer you a refund or exchange.

3.To be eligible for a return, your item must be unused, should have the tag and be in the same condition when you received the product. It must also be in the original packaging with the receipt / proof of purchase that you receive in the package.

4.In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product with the bar code within 48 hours of receiving your order.

5.Charuthasilks.com reserves the right to reject return from any particular customer, in case of frequent returns by such customer, which shall mean returns of more than 3 occasions in a financial year.

6.The refund of the original purchase will be for the amount of the product only. Original shipping charges will not be refunded except in the case of product damage that occurred during shipment.

Refunds (if applicable):

1.Refund will be initiated only upon receiving the returned product. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you on the approval or rejection of your refund.

2.If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 working banking days.

3.For Cash on Delivery transactions, refund can only happen via gift vouchers.

Refunds will not be given in the following cases:

1.Incorrect or out dated delivery address, address format including any form of a PO Box address.

2.After 3 failed delivery attempts by the courier.

3.Package refused by the recipient.

4.Products returned in used or damaged condition.

Late or missing refunds (if applicable) :

1.If you haven‟t received your refund within the stipulated time, please do check with your bank or credit card provider regarding the status. This will also help us in processing the same from our end in case of a delay. Products returned in used or damaged condition.

2.If you‟ve followed these steps and you still have not received your refund, please contact us at Charuthasilks@gmail.com.

Sale items (if applicable):

1.Returns and Refund policy is only applicable to regular priced items and not on any products under „sale‟.

2.Please ensure that you understand which products are eligible for return before purchasing.

Gifts (if applicable):

1.If the item was marked as a gift when purchased and shipped directly to the giftee / directly to gift to later gift it to the giftee, only the gifter (the customer who placed the order) will be able to initiate returns. The return procedures stand the same. The customer who placed the order will receive a gift credit for the value of return. Once the returned item is received, a gift certificate will be mailed to you.


Contact Information

Questions about the terms of service should be sent to us at charuthasilks@gmail.com